A little help, when you need it

Orita support

Questions, feedback, or something not working? Email contact@blueshed.digital. Include your device, installed app version, and a short description of what happened.

My note expired

In the redesign, new written notes expire after 24 hours by default. Use Keep before the deadline to retain them, or disable default expiry for future notes in Settings. Existing iOS versions may offer additional expiry controls. We cannot recover a local note that has expired and has no separate backup.

Backing up and moving your notes

Local app and browser storage is not a backup. Export information you want to preserve using the controls available in your version. JSON import replaces the local library after confirmation. Supported Apple builds have a separate Import previous notes action: the original library stays untouched, text is imported, and older formatting and attachments are archived. Private iCloud sync applies to the text library. Compatible mobile cloud libraries also offer recording backup and restore; browser audio remains local and can be downloaded as WAV.

Quick notes and projects

Use Quick note to write without a title or project. Find unassigned notes in Quick notes. Open a note and select, change or remove its project when you save. Moving a note does not restart its expiry. Keep removes the deadline.

Recording and automatic meeting notes

Choose Record meeting, optionally name it or choose a project, then start recording. Allow microphone access and check the timer and microphone feedback. Starting recording Keeps the note. Keep a recording browser open; download a WAV backup for important audio. After Stop, eligible AI access automatically transcribes and prepares meeting notes. Review the generated draft and explicitly save it.

Without AI access, audio is saved without processing. If transcription or meeting notes fail, review the saved audio and resume or retry from completed progress. You do not need your own AI provider account or API key. Browser audio stays in its original browser; save generated text to a cloud note for access elsewhere.

Your account and library

Account identity and the active library are separate. Signing in does not move a device library to the cloud. On mobile, choose On this device or Across devices; changing libraries does not move, merge or delete notes. Settings shows your account and library and lets you edit your name, email and password. Email changes may require confirmation.

Purchases

For a purchase in the current iOS app, use its restore-purchase control with the Apple account used to buy it. If you need a refund, see Apple’s refund instructions. Do not send us payment-card details.

Delete your Orita account or data

You do not need the mobile app to delete your cloud account. Log in to Orita on the web, open Settings, choose Delete account, and confirm the deletion. In a compatible refreshed mobile app, open Settings → Account & library settings → Delete account.

If you cannot sign in, email contact@blueshed.digital from your account email address with the subject “Orita account deletion.” We may verify account ownership before acting. Do not send your password.

Account deletion removes your login and active cloud notes, workspaces, projects, tasks, meetings, planning content, and associated transcripts and summaries. Hosted attachments are queued for physical removal by scheduled cleanup; failures or provider outages can delay that removal. Provider backups and security logs may retain earlier records under the provider’s retention practices. Content-free purchase, billing, and usage records may be retained for service administration and applicable legal obligations. See the Privacy Policy for details.

To remove individual cloud notes or attachments without deleting your account, use their Delete controls. You can also email support with a specific data-deletion request. Local device libraries, iCloud copies, downloaded files, exports, and backups remain separate; remove those using the app or the relevant device or service controls. Export anything you want to keep first.

Deleting your account does not cancel a subscription. Cancel through Apple, Google Play, or the web billing management link for the original purchase before deleting your account if you want renewal to stop.

Privacy questions

Read our Privacy Policy or email the support address above. Please share only the details needed for your request. You do not need to send your full note library to describe most issues.

Try the refreshed workspace

Create a free web account to try Quick notes, projects, tasks, Spaces and browser recording. AI and mobile capabilities depend on access and your installed version. Send feedback if something could be simpler.